Terms and Conditions
The following are the terms and conditions of sale of Cmon Pty Ltd ("Cmon Promotional Products") and as such it is important that you take the time to read them.
Quotes
Cmon Promotional Products will always supply a written quotation on the product/s or service/s required.
A quotation is not an offer by Cmon Promotional Products. Cmon Promotional Products may withdraw or alter it without notice.
Once the client accepts the quote and issues an order Cmon will re-confirm the price and stock availability prior to accepting and processing your order.
Orders
All orders must be confirmed in writing.
Purchase orders must have an order number shown.
In the event the company does not use the Purchase Order system then a faxed order on letterhead duly signed will suffice. Likewise an email from an authorised person will also be accepted.
Verbal instructions or orders will not be accepted.
Prices
Cmon Promotional Products deal with local,national and international suppliers and decorators to ensure you recieve quality products and service.
Our aim is to ensure that prices quoted are accurate at all times however we maintain the right to change prices without notice.
Trading Terms
We accept Direct Deposit and cheques.
New Accounts
For new accounts we require a deposit between 20%-50% depending on products required or specific jobs.
Balance of amount owing to be paid in full before shipment.
After 3 orders the customer can apply for a 30 day trading account by completing a credit application and submitting it to Cmon Promotional Products for approval.
Exceptions to this are as follows
1.National accounts who supply a purchase order will be given a 30 day account.
2.Government Departments who produce a purchase order will be given a 30 day account.
3.Schools and Tertiary bodies that supply a purchase order will be given a 30 day account.
4.Corporate bodies who produce a purchase order will be given a 14 day trading account and then after 3 orders will be give a 30 day account.
All credit accounts must be on a 30 day net basis. Accounts that go over 30 days will be placed on Stop credit and all future orders thereafter will be on full payment before despatch.
Ownership
Title of goods remains with Cmon Promotional Products until payment has been made in full into our account or cheque/s have cleared.
Debt/Late payments
Cmon Promotional products will pursue non payment of goods or services to the full extent of the law.
All expenses including,without limitation,legal expenses,all debt collection agency costs and all our costs spent on this recovery will be sought.
Interest of 1.5% per month,calculated daily will apply.
Returns/Claims
All claims need to be in writing and recieved by Cmon Promotional Products within 5 working days from the date of supply.Claims after this date will not be considered. We reserve the right to determine if a product is faulty or has been decorated incorrectly.
Cancellation of order
Once a purchase order has been given and an artproof signed it is agreed that we will supply your products as stated on the order and in the specified time.If you cancel an order after this time cancellation fees may apply.
These fees can vary from order to order depending on the status of the job. Fees can include setup costs,artwork fees,pre-production samples provided,restocking fees for undecorated products,shipping fees back to the suppliers or full payment of job if items have been decorated.
Artwork/Proofs
All artwork is to be supplied by the customer in the correct format. Additional artwork by Cmon Promotional Products will be charged at $40.00 plus GST per hour. Minor artwork may be done at no cost.
Colours
Pantone or PMS colours are recognised by most printers and decorators and as such we can reproduce your exact colours. However if doubt exists a production sample is recommended.
Design Variance
Cmon Promotional Products will supply customers with proofs showing expected decoration content and layout. Small variances may occur. We may therefore recommend a pre-production sample. However in some cases due to lack of time and cost involved you may elect not to have a sample.
Overruns/Underruns
Whilst Cmon will make every endeavour to deliver the exact number of items in the order,owing to human and/or machine error,computer error the number of items actually produced may be 2% over or under the specified number in the purchase order.
2% above or below quantities order is deemed acceptable as full shipment and will be billed accordingly.
Delivery
Cmon Promotional Products will endeavour to deliver your goods as requested and on time.
We rely on the information supplied to us by our suppliers and decorators as being accurate and timely.
Any delivery time C'Mon Promotional Products gives to the client is only an estimate.
Cmon Promotional products is not liable to the customer for any loss or damage (including any consequential loss or damage)arising from goods lost or delayed due to circumstances beyond our control such as:
1) Transport failure
2) Accident
3) Fire
4) Flood
5) War
6) Act of Terrorism
7) Industrial Action
8) Supplier Delay
9) Manufacturer Delay
10) International or Australian Customs Departments
11)Theft
12)Vandalism
The customer must still accept and pay for the goods even if Cmon delivers late.
Insurance is availble at the rate of 3% of value of order. If insurance is waived,shipment is at the receivers' risk.
Goods and Services Tax (GST)
All amounts (prices) expressed or described in these terms and conditions are GST exclusive.
The above terms and conditions of sale apply to the exclusion of all other conditions,which may be made by the customer or legal entity placing an order with Cmon Promotional Products.